Privacy Policy

BV Cocoa Products (“we”, “us”, “our”) is the cocoa export division of BV Holdings PLC, based in Cameroon. This Privacy Policy explains how we collect, use, store, and protect personal data submitted through our website at bvcocoaproducts.com.

We operate a B2B website. We do not sell to individual consumers. The personal information we collect relates exclusively to business contacts — procurement managers, importers, distributors, and other trade buyers.

1. What Information We Collect

We collect personal information only when you actively provide it — through our Trade Inquiry form, Sample Request form, or direct email contact. The information we may collect includes:

  • Full name
  • Business email address
  • Company name
  • Country and destination port
  • Phone or WhatsApp number
  • Role or job title
  • Product requirements and order details
  • Shipping address (for sample requests)

We do not collect payment information. We do not operate a shopping cart or checkout system.

We also collect standard website analytics data — pages visited, time on site, browser type, and approximate geographic location — through anonymised analytics tools. This data does not identify individuals.

2. How We Use Your Information

We use the personal information you provide solely to:

  • Respond to your trade inquiry or sample request
  • Provide product specifications, pricing, and lead time information
  • Arrange sample shipments to your address
  • Follow up on previous inquiries where relevant
  • Maintain a record of business correspondence

We do not use your information for unsolicited marketing. We do not add you to email newsletters without your explicit consent. We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Legal Basis for Processing

Where the General Data Protection Regulation (GDPR) or equivalent legislation applies, our legal basis for processing your personal data is:

  • Legitimate interest — responding to a business inquiry you have initiated
  • Contract performance — processing information necessary to fulfil a trade order or sample request
  • Legal obligation — where we are required to retain records for tax, export compliance, or other regulatory purposes
4. Data Retention

We retain business inquiry and correspondence records for a period of up to five (5) years from the date of the last contact or transaction. This period reflects standard commercial record-keeping and export compliance requirements.

If you request deletion of your data and there is no active contractual or legal obligation requiring us to retain it, we will delete your records within 30 days of the request.

5. Data Sharing

We do not sell or share your personal information with third parties for commercial or marketing purposes.

We may share information with:

  • Service providers — such as our web form processing service (Web3Forms), which transmits form submissions to our email address. These providers process data on our behalf under appropriate data processing terms.
  • Shipping and logistics partners — where a name and address is required to arrange a sample shipment to your facility.
  • Legal or regulatory authorities — where required by law, court order, or export compliance regulation.
6. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. Our website uses HTTPS encryption. Form submissions are transmitted via secure channels.

No method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but commit to protecting your information with appropriate diligence.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention obligations)
  • Object to or restrict processing of your data
  • Data portability (receive a copy of your data in a structured format)
  • Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at info@bvcocoaproducts.com with your name, company, and request. We will respond within 30 days.

8. Cookies

Our website may use essential cookies to ensure basic website functionality. We do not use advertising cookies or behavioural tracking cookies. If we use analytics cookies, they are configured to anonymise IP addresses and not to identify individual users.

You can disable cookies through your browser settings. This may affect some website functionality.

9. Third-Party Links

Our website contains links to product pages, export information pages, and third-party resources. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policy of any external site you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically.

11. Contact

For privacy-related enquiries, data subject requests, or to report a concern:

BV Cocoa Products — Privacy Contact
Email: info@bvcocoaproducts.com
Website: bvcocoaproducts.com
Parent company: BV Holdings PLC, Cameroon